Customer Service Executive at Equinox Integrated Logistics Limited

Equinox Integrated Logistics Limited Nigeria is recruiting to fill the vacant position of:

Job Title: Customer Service Executive

Location: Lagos

Job Description:

• Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
• Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
• Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
• Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
• Other duties related to the daily operations, as assigned.
• Liaising with the warehouse manager for inbound goods and release to clients.
• Develop rapport with the customer base, greet by name, have knowledge of account
• Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Answer to the queries of the customers in an ethical and informative way.
• Give appropriate and relevant information to the customers.

Requirements

• Graduate qualification required
• Customer service experience is an added advantage.

Application Closing Date
February 25, 2014

Method of Application
Interested candidate should send CV to: equinoxlogistics@ymail.com